Treating Your Employees with Respect

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“Being an entrepreneur, you learn how to fail fast, but you also learn how to pivot quickly.” Two hospitality experts – Anastasia Dellaccio – Senior Manager – Community Impact and Philanthropy, Corporate Affairs at Booz Allen Hamilton, and Winston Lord, Storyteller and Ambassador, Founder of Lord Hospitality & Former Chief Evangelist at OpenTable, join us for a discussion on the impacts of mental health and the pandemic within the hospitality industry. The guests also highlight the technological advancements and innovations that has happened in the restaurant and hospitality space in the last year and how these advancements will affect the future.

Join in on the conversation on how employers can help bridge the generational gap in the workforce through facilitating dialogue around mental fitness – because #WeAreEveryone

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Key Takeaways:
0:00 Intro
2:11 Anastasia talks about how the pandemic has affected their industry in positive and negative ways
5:22 Winston also talks about how the pandemic impacted their industry positively and negatively and what they did to solve some of the problems
9:33 Winston talks about how he has witnessed the impacts of mental health and the pandemic unfold and how they have addressed that within the hospitality industry
11:35 Anastasia also talks about how the impacts of mental health and the pandemic also unfold in their industry and how they have handled the situation
15:16 Winston talks about the importance of treating your employees with respect since you get to retain them as your royal employees
17:59 Anastasia talks about how the pandemic has affected her work, social impact, and philanthropy
21:34 Winston shares his thoughts on how he thinks the pandemic has affected work, social impact, and philanthropy and what leaders need to do
25:31 Anastasia talks about the approach that people should take as they are recovering from the pandemic and lessons learned to help you handle things differently and the importance of saving
29:05 Winston also talks about the lessons that he learned from the pandemic and things that they need to do as they are recovering from it
31:24 Anastasia adds on the biggest lessons that she learned also due to the pandemic that may be helpful to others
34:23 Winston talks about some of the technological advancements that will impact their industry going forward
36:07 Anastasia also talks about some of the technological advancements that impact their industry and also the technology that most businesses will decide to stick with
39:10 Winston also shares his thoughts on the technologies that most business will stick with even after the pandemic and his advice to people in tech
41:33 Anastasia shares the lessons she has personally learned through the pandemic year and how those lessons are guiding her and how she found her Zen
43:16 Winston also shares personal lessons that he learned through the pandemic year and how those lessons are guiding him and how he found his Zen
44:46 Anastasia talks about mental wellness and what mental wellness means to her and what helps improve her mental wellness
47:33 Winston also talks about mental wellness and what the term means to him and what helps improve his mental wellness
50:00 Anastasia shares her parting words and the advice that she would give to other people
51:15 Winston also gives his parting words and the advice that he would give to other people

Shows Mentioned:
The National Restaurant Association is a restaurant industry business association in the United States, representing more than 380,000 restaurant locations. It also operates the National Restaurant Association Educational Foundation. The association was founded in 1919 and is headquartered in Washington, D.C.

New York is an American biweekly magazine concerned with life, culture, politics, and style generally, and with a particular emphasis on New York City.

Dolci Gelati is an artisan gelato company based in DC that specializes in all-natural, authentic Italian ice cream and sorbet.

The Paycheck Protection Program (PPP) is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll.

The United States Centers for Disease Control and Prevention is the national public health agency of the United States. It is a United States federal agency, under the Department of Health and Human Services, and is headquartered in Atlanta, Georgia.

Corporate social responsibility is a type of international private business self-regulation that aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in or supporting volunteering or ethically-oriented practices.

Black Lives Matter is a decentralized political and social movement protesting against incidents of police brutality and all racially motivated violence against black people

GoPuff is a digital delivery service operating in over 650 US cities through approximately 250 fulfillment centers as of March 2021. Users can order items online or via the GoPuff app and get the items delivered. As of March 2021, the company was valued at $8.9 billion.

DoorDash, Inc. operates an online food ordering and food delivery platform. It is based in San Francisco. With a 56% market share, it is the largest food delivery company in the United States. It also has a 60% market share in the convenience delivery category.

Postmates is an American quick-commerce and food delivery service owned by Uber that offers local delivery of restaurant-prepared meals and other goods. As of February 2019, Postmates operates in 2,940 U.S. cities.

Quotes Mentioned:
“An estimated 2.5 million restaurant jobs were lost nationwide in 2020 according to the National Restaurant Association.”
“Employees are also humans.”
“Everyone’s got other things going on besides work.”
“If we can get the industry as a whole to recognize that there needs to be work-life balance, that’s going to help with the mental health moving forward.”
“Retention is a lot cheaper than acquisition.”
“Resilience means adaptability and innovation, in essence.”
“Pandemic showed that hospitality operators are the ultimate entrepreneurs.”
“Being an entrepreneur, you learn how to fail fast, but you also learn how to pivot quickly.”
“Everyone needs hospitality in life.”
“Everywhere I go, portions seem smaller, yet you’re paying twice the price.”
“You need to allow your technology to speak to other software’s in the industry.”
“Everyone’s trying everything right now, but there’s going to be a couple of winners that come out.”
“At the end of the day, when you have to help others, you also have to help yourself.”
“Always look at the bright side.”
“If you put it in the calendar and schedule it, it’ll stay there and you can abide by it.”
“It’s just as important to be selfish sometimes.”

Guests Social Media Links:
Winston Lord:
Company Website
Personal Website

Anastasia Dellaccio:

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